Thank you for shopping with Sunshine Tankless. Please review our shipping policy before placing an order.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is received.
Processing times may vary depending on product availability, order volume, holidays, or other circumstances outside our control.
Shipping Times
Shipping times may vary depending on the customer’s location, carrier availability, and the shipping method used.
Estimated delivery times are not guaranteed unless expressly stated in writing.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Sunshine Tankless is not responsible for delays, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
Shipping Damage
Please inspect your order promptly upon delivery.
If your item arrives damaged, contact us as soon as possible at: sunshinetankless@gmail.com
Please include your order number, photos of the product, photos of the packaging, and a description of the issue.
Lost or Delayed Shipments
Once an order is handed to the shipping carrier, delivery timing is generally controlled by the carrier.
If a shipment is delayed or appears lost, please contact us and we will assist with reviewing the issue with the carrier.
Installation
Shipping does not include installation unless expressly stated in writing.
Customers are responsible for arranging proper installation by a qualified professional.
Contact
For shipping questions, contact us at:
sunshinetankless@gmail.com
Thank you!